Licensed and insured residential plumbing across southern New Hampshire. Call at 2pm or 2am and somebody answers. You get triage, safety steps, and a tech on the way.
Two ways in. Fill out the form, or call and actually talk to it. Either way everything gets triaged and logged where the owner can see it.
What a homeowner fills out at 11pm when they don't feel like calling.
It's late. The desk is empty. It rings out, and then a voice picks up anyway.
Same assistant on both doors. Dialing the number and calling from the browser hit the identical system.
They call the next name on Google. That job is gone before you're out of the crawlspace.
You paid to make that phone ring. This makes sure somebody's on the other end of it.
This one asks what's wrong, tells you which valve to close, pages the on-call tech, and gets the address right. Then it hands the human the wheel.
Burst pipes, sewage backups, no water, no heat. Safety guidance first, tech dispatched, honest after-hours rates disclosed upfront.
Dripping faucets, running toilets, slow drains, main line clogs. Small fixes now beat soaked floors later.
Repair and replacement, tank and tankless. No hot water calls get same-day windows whenever we can swing it.
Full and partial repipes, fixture installs, bathroom and kitchen rough-ins. Quoted before work starts, always.
NH Lic. #DEMO-0000 (sample license number - Brasswick is a fictional business)
Sample reviews for a sample business.
Everything you triggered was captured, triaged, and logged while "the owner" slept. Open a lead and you'll see the call transcript, word for word, next to what the system did about it.
Live pipeline, response times, estimated job values, and the full trail of every automated touch. Tap your lead and the call transcript opens underneath it.
See the Owner's Side →The report that lands with the owner's coffee: what came in overnight, urgency breakdown, first-response times, pipeline value. Sent to your real inbox.
Your customer got answered in seconds at 2am. You get this report with your coffee.
Your build gets designed around your tools, your process, and your customers. No two are alike. Brasswick is a specimen, not the product - the product is a system shaped around how your shop actually runs.
What was real: the phone call, the voice assistant, the emergency triage, the address check, the emails in your inbox, the logging, the owner alerts. All of it ran on the same stack a client build runs on. What was simulated: the on-call tech who "got paged," and the company itself. In a live build those are your crew and your business. Every customer-facing script, meaning the safety steps and the pricing lines and the follow-ups, gets written from your inputs and approved by you before anyone hears it. The system says your words, not ours.